Ultimate Admin Diploma
Why you should study with us
Ultimate Admin Diploma
The Ultimate Admin Diploma is six information packed administrative courses rolled into one at one amazing price. To provide you with a complete education experience, the courses include customer services, admin, office management, reception, medical secretary and legal secretary diplomas. This can help you open up doors in your career and enjoy a wealth of experience. These online courses take approximately 55 hours to complete. The great advantage to studying online is that you can study at your own pace, improving your knowledge while working full time, or study full time to secure your certification to help you boost your career. During your studies you will enjoy the convenience of online support and you also get lifetime access to your study modules, so you can return to them as and when needed.What You Will Learn
This six course diploma offers you a complete study experience, ensuring you can learn all the knowledge you need now and moving forward to enjoy a successful career. You will learn the following: Customer Services Diploma – 11 Modules- Get a good understanding of customer service and the different types of customer service
- Learn about the consumer rights in the United Kingdom
- Understand what you need to do to make a good first impression
- Learn how to care for your customers' needs
- Identify the importance of customer retention and how to get them back time and time again
- Determine face to face and telephonic customer service levels
- How to deal with difficult customers and diffuse the situation
- Get an introduction to the duties of a legal secretary
- Learn the correct legal writing and proofreading skills needed
- Understand how to maintain confidentiality in a law office
- Learn different aspects of UK law
- Understand about the different court systems in the UK
- Learn about the appeals process
- Identify the skills needed to become a legal secretary
- Useful legal terms and abbreviations
- How to handle staff and understand their performance
- The legal side of various policies and health and safety
- Communication in an office environment
- How to deal with customers and individuals
- The financial side of office management
- Office layouts
- The art of delegation
- Social media
- How to handle meetings, including chairing them
- The first module covers a basic introduction to being a medical secretary along with duties and more
- Learn how to manage appointment scheduling in an effective way
- Identify with the filing systems used in medical offices.
- Determine the importance of patient confidentiality
- Learn the importance of patient records
- Understand medical jargon and terminology
- Learn about computer usage in the medical industry
- Get a good understanding of health and safety in the medical industry
- Learn about supplies and inventory management
- Communication skills and so much more
- Identify the role of the receptionist
- Learn the different types of receptionists and the differences between them
- Determine the essentials of communication
- Get an understanding of good telephone skills
- Learn how to send formal and informal messages
- Learn about database management
- Health and Safety in the workplace
- Understand the importance of confidentiality
- Identify successful meetings and learn about minute taking
- Learn about time management and organisational skills
- Learn about the importance of teamwork, a neat reception area and so much more
- Get an introduction into the PA Diploma Course
- Learn about diary management.
- Get to grips with business letter writing
- Identify the telephone skills needed as a PA
- Learn how to manage hotel and travel arrangement bookings and more
- Understand what you need to set up a new filing system
- Gain valuable time management skills
- Learn about work planning and confidence building
- Improve typing skills
- Learn how to organise meetings
- Learn more about Microsoft Office
- Determine customer communication skills
Benefits
There are numerous benefits to taking this course online from studying at your own pace and where you feel more comfortable to using any device connected to the internet. Some of the other benefits you can gain from taking this Ultimate Admin Diploma include:- Online support
- Lifetime access to your study modules
- Five courses in one
- Fast track your career
- Industry recognised certifications
- Verifiable certification online
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Ultimate Admin Diploma
on 21st November 2025
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 0 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 0 modules there is a multiple choice test. The questions will be on a range of topics found within the 0 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 0 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Amazing! New Skills Academy has helped me shape my life and improve my understanding of my chosen course, so simply and now I am that one step closer to achieving my goal. Such a simple yet professional system and easy to learn from.
Would and will recommend to friends and family. A great way to learn without the price tag of going to University and saves a lot of time. Super easy to set up. 5 Star rating throughout the whole experience.
Going to buy my sister the same course for a birthday gift, which is a great offer that they do.
Louis Rees
I took it up in myself to take this course as I am wanting to get on the personal trainer business. I found this course to be really insightful and beneficial.
As well as providing the information needed for health care professionals in the Fitness industry, it also provides the information you might be interested in to take your career further. Such as qualifications you can take afterwards to specialise in a specific area in the Fitness industry.
If you want an informative course that gives you a little extra, this is perfect for you. If you would like the bare minimum, then this course isn’t for you.
Emma Fulford
This online course really helps me in pursuing my career and gain knowledge about special education. It's very easy to use and very user friendly! Two thumbs up!
Christine Kim Grace De Guzman
A great programme, and allowed me to interact in my own time, reflect on my learning and get to practice. I like the fact that there is an exam to verify and check learning. The platform is easy to navigate around and is engaging both left hemisphere and right hemisphere of the brain.
The parts about motivation and retention rates is interesting and will be helpful in my own personal career. It’s good to see that learning and development, including different training methods are included. The programme is great springboard for people wanting to go into human resources as a career option.
Marie Tolman
Excellent course that not only gives me the elements to know about my interest but helps me to refresh my previous knowledge about it and about all that is related to. I feel prepared to continue studying at the end of it, and I now work with animals as a volunteer.
I am happy to recommend to every person that wants to continue studying or would simply like to know more about pets. I don’t have much time to go to a class or can’t because of work.
Marvellous experience, and the help of the staff through email were great!
Silvia Esther Basik
It was a very informative and thorough course. And was made easy to learn and understand different aspects of Hotel Industry and Management issues through day-to-day examples.
It not only enlightened me with Hotel Management but Management in general as well.
I will keep these precious tips and notes handy to refer back to them when needed. In a nutshell, money well spent and I will come back for more courses in future.
The beauty of this course was how easy yet composite this course was. And the manner in which the notes are written made it very easy for me to carry on grasping knowledge from the beginning to the end.
Imran Amjad
Ultimate Admin Diploma
The Ultimate Admin Diploma is six information packed administrative courses rolled into one at one amazing price. To provide you with a complete education experience, the courses include customer services, admin, office management, reception, medical secretary and legal secretary diplomas. This can help you open up doors in your career and enjoy a wealth of experience. These online courses take approximately 55 hours to complete. The great advantage to studying online is that you can study at your own pace, improving your knowledge while working full time, or study full time to secure your certification to help you boost your career. During your studies you will enjoy the convenience of online support and you also get lifetime access to your study modules, so you can return to them as and when needed.What You Will Learn
This six course diploma offers you a complete study experience, ensuring you can learn all the knowledge you need now and moving forward to enjoy a successful career. You will learn the following: Customer Services Diploma – 11 Modules- Get a good understanding of customer service and the different types of customer service
- Learn about the consumer rights in the United Kingdom
- Understand what you need to do to make a good first impression
- Learn how to care for your customers' needs
- Identify the importance of customer retention and how to get them back time and time again
- Determine face to face and telephonic customer service levels
- How to deal with difficult customers and diffuse the situation
- Get an introduction to the duties of a legal secretary
- Learn the correct legal writing and proofreading skills needed
- Understand how to maintain confidentiality in a law office
- Learn different aspects of UK law
- Understand about the different court systems in the UK
- Learn about the appeals process
- Identify the skills needed to become a legal secretary
- Useful legal terms and abbreviations
- How to handle staff and understand their performance
- The legal side of various policies and health and safety
- Communication in an office environment
- How to deal with customers and individuals
- The financial side of office management
- Office layouts
- The art of delegation
- Social media
- How to handle meetings, including chairing them
- The first module covers a basic introduction to being a medical secretary along with duties and more
- Learn how to manage appointment scheduling in an effective way
- Identify with the filing systems used in medical offices.
- Determine the importance of patient confidentiality
- Learn the importance of patient records
- Understand medical jargon and terminology
- Learn about computer usage in the medical industry
- Get a good understanding of health and safety in the medical industry
- Learn about supplies and inventory management
- Communication skills and so much more
- Identify the role of the receptionist
- Learn the different types of receptionists and the differences between them
- Determine the essentials of communication
- Get an understanding of good telephone skills
- Learn how to send formal and informal messages
- Learn about database management
- Health and Safety in the workplace
- Understand the importance of confidentiality
- Identify successful meetings and learn about minute taking
- Learn about time management and organisational skills
- Learn about the importance of teamwork, a neat reception area and so much more
- Get an introduction into the PA Diploma Course
- Learn about diary management.
- Get to grips with business letter writing
- Identify the telephone skills needed as a PA
- Learn how to manage hotel and travel arrangement bookings and more
- Understand what you need to set up a new filing system
- Gain valuable time management skills
- Learn about work planning and confidence building
- Improve typing skills
- Learn how to organise meetings
- Learn more about Microsoft Office
- Determine customer communication skills
Benefits
There are numerous benefits to taking this course online from studying at your own pace and where you feel more comfortable to using any device connected to the internet. Some of the other benefits you can gain from taking this Ultimate Admin Diploma include:- Online support
- Lifetime access to your study modules
- Five courses in one
- Fast track your career
- Industry recognised certifications
- Verifiable certification online
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Ultimate Admin Diploma
on 21st November 2025
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 0 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 0 modules there is a multiple choice test. The questions will be on a range of topics found within the 0 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 0 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Amazing! New Skills Academy has helped me shape my life and improve my understanding of my chosen course, so simply and now I am that one step closer to achieving my goal. Such a simple yet professional system and easy to learn from.
Would and will recommend to friends and family. A great way to learn without the price tag of going to University and saves a lot of time. Super easy to set up. 5 Star rating throughout the whole experience.
Going to buy my sister the same course for a birthday gift, which is a great offer that they do.
Louis Rees
I took it up in myself to take this course as I am wanting to get on the personal trainer business. I found this course to be really insightful and beneficial.
As well as providing the information needed for health care professionals in the Fitness industry, it also provides the information you might be interested in to take your career further. Such as qualifications you can take afterwards to specialise in a specific area in the Fitness industry.
If you want an informative course that gives you a little extra, this is perfect for you. If you would like the bare minimum, then this course isn’t for you.
Emma Fulford
This online course really helps me in pursuing my career and gain knowledge about special education. It's very easy to use and very user friendly! Two thumbs up!
Christine Kim Grace De Guzman
A great programme, and allowed me to interact in my own time, reflect on my learning and get to practice. I like the fact that there is an exam to verify and check learning. The platform is easy to navigate around and is engaging both left hemisphere and right hemisphere of the brain.
The parts about motivation and retention rates is interesting and will be helpful in my own personal career. It’s good to see that learning and development, including different training methods are included. The programme is great springboard for people wanting to go into human resources as a career option.
Marie Tolman
Excellent course that not only gives me the elements to know about my interest but helps me to refresh my previous knowledge about it and about all that is related to. I feel prepared to continue studying at the end of it, and I now work with animals as a volunteer.
I am happy to recommend to every person that wants to continue studying or would simply like to know more about pets. I don’t have much time to go to a class or can’t because of work.
Marvellous experience, and the help of the staff through email were great!
Silvia Esther Basik
It was a very informative and thorough course. And was made easy to learn and understand different aspects of Hotel Industry and Management issues through day-to-day examples.
It not only enlightened me with Hotel Management but Management in general as well.
I will keep these precious tips and notes handy to refer back to them when needed. In a nutshell, money well spent and I will come back for more courses in future.
The beauty of this course was how easy yet composite this course was. And the manner in which the notes are written made it very easy for me to carry on grasping knowledge from the beginning to the end.
Imran Amjad
Why you should study with us
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